FAQ2021-10-15T17:27:03-05:00

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Frequently Asked Questions

Browse our list of commonly asked questions below to find what you are looking for!

How do I schedule a move?2021-10-18T21:40:50-05:00
  1. To receive an estimate, you can call us 218-590-9967, email us contactprimomoving@gmail.com, or fill out our estimate form
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  1. If you feel confident in what you need for your move, you can go ahead and book yourself online! Select a day and time on our calendars and contact us with additional questions!
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How far I advance should I schedule my move?2021-10-13T14:46:09-05:00

The sooner the better! We prefer 2-3 weeks notice, but we also realize it’s not always possible to plan in advance. We will do our best to accommodate last minute bookings.

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How do I reschedule my move?2021-10-13T14:43:15-05:00

1. Contact Primo Moving as soon as possible to request a different move date.

2. You should have received a confirmation email about your scheduled appointment. That email will allow you to reschedule yourself through our booking software.

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How much will my move cost?2021-10-18T21:34:36-05:00

1. All local moves in Duluth and surrounding areas are charged at an hourly rate. Your moving estimate is based on how many movers you need and how long it will take them to successfully complete your move. We start the clock once we arrive at your home and we stop it when we are completely finished at the final location. We guarantee that our movers will work hard to get your move done quickly, efficiently, and professionally. If you click the rates tab you can view our pricing structure.

2. We require a 2-hour minimum. All time past the 2-hour minimum is pro-rated to the minute. This means we NEVER round up to the nearest half hour or hour. We will only charge for exactly how long the move takes to complete after the 2-hour minimum.

3. The formula to calculate you move total is (Hourly Rate X Total Time on the Job + Travel Fee) For example, if you have a in town move (0-25mi) with a 2-man crew at $140/hr and your move takes 2 hours and 45 minutes your total would be $510 ($140/hr X 2.75hrs + $125 = $510).

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Does my move have a travel fee?2021-10-13T14:42:41-05:00

1. Yes. All moves within a 25 mile radius of downtown Duluth have a $125 flat travel fee. If one of your moving locations is located outside of that radius, the travel fee will be per mile instead, at a rate of $2.50/mi (round trip) for the address outside of the 25 mile radius.

2. Travel fees are determined by the following equation: $2.50 x per mile (round trip) for the address outside of 25 mile radius or $125 flat fee within radius. For example, it is approximately 27 miles from Duluth to Two Harbors (center city to center city). This equals 54 miles round trip (54 miles X $2.50 = $135). The travel fee for this move would be $135.00.

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When do I pay?2021-10-13T14:41:57-05:00

All payment take place on site after the move is completed. We accept check, cash, and card. There is a 3% transaction fee for all card payments.

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Is a deposit needed to book?2021-10-13T14:41:53-05:00

No deposit is needed to book your move.

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What is the best way to stay on budget?2021-10-13T14:41:47-05:00

Correctly preparing for your move will greatly help keep costs down and stay in your budget. The better prepared you are for us, the less time it will take. We recommend disassembling any furniture and cleaning/organizing as best as possible before our mover’s arrival. Additionally, having loose items neatly and securely packed into closed boxes prior to our arrival will prevent our crew from spending time doing this on your behalf. Also, make sure that our crew can easily access your home so that additional hauling (and time) is not required!

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Am I expected to tip the movers?2021-10-13T14:40:55-05:00

This is completely up to you! We recommend you tip based on your overall satisfaction with our service and the friendliness of our moving crew.

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Can I hire just the mover to help load and unload my belongings?2021-10-13T14:40:50-05:00

Absolutely! If you don’t need our truck you can request 2+ movers based on an hourly rate for your move. The rate for hiring movers without the truck is the same hourly rate without a travel fee.
The formula to calculate your labor only move total is simply (Hourly Rate X Total Time on the Job)

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Is Primo Moving licensed and insured?2021-10-13T14:40:44-05:00

1. Yes, we are a fully licensed and insured moving company.

2. Below are the two insurance options you will be able to choose from on the day of the move. The insurance option must be chosen before the move begins.

Basic Value Insurance
This lower level of value protection is provided at no additional cost and is included in the hourly rate. However, it only provides minimal protection that is considerably less than the average value of household goods. North Carolina’s regulations state that each individual item is covered at .60 cents per pound unless the full value coverage was selected. For example, if a dining room table that weighed 100 pounds were damaged beyond repair then the max payout would be for 100 pounds or $60.00.

Full Value Insurance
This level of insurance protects your items to their full value on the market today. For example, if a dining room table that was damaged beyond repair was valued at $400.00 then you would be reimbursed for $400.00. Please note, the moving company reserves the right to repair or reimburse the customer for the cost of repairs if the damaged item is repairable. The cost of full value insurance is based on the number of bedrooms your current residence has and will be applied to your ending total. A 1-bedroom home = $90, 2 bedrooms = $150, 3 bedrooms = $200, and a 4 bedroom = $250.00.

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How much can one 26ft box truck hold?2021-10-13T14:40:08-05:00

Our 26-foot box trucks hold approximately 1500-1800 square feet of normally furnished living space. That is usually equivalent to an average 3-bedroom home.

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How long does it take to load and unload a truck?2021-10-13T14:39:37-05:00

A 100% full truck takes approximately 2.5-3.5 hours to load and 2-3 hours to unload for a crew of 2 movers. We recommend a 3-man crew to save time and money, if your move will completely fill up a truck. A truck that is not full will take less time. Please keep in mind this is estimate is based off of industry averages. Some variables such as stairs, long-walks, and elevators can cause the load/unload to take longer than the industry average.

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If my home is more than 2000sqft do I need 2 trucks?2021-10-13T14:33:22-05:00

We strongly recommend going with 2 trucks and a 4-man team for a home that is 2000sqft or more. Please be aware that a 26ft truck holds roughly 1500-1800 square feet of normally furnished living space. If the drive distance is 15 minutes or more from point A to point B. Taking multiple trips on the hourly clock can end up costing more money if everything did not fit in one truckload.

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Can Primo Moving overnight my items?2021-10-13T14:32:52-05:00

Absolutely! It will cost $150 a night, per truck. The maximum length we can hold your items for is 2 days.

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Are there any items that can’t be moved?2021-10-13T14:32:16-05:00

As licensed movers we are unable to move hazardous or combustible items (hairspray, flammable cleaning products, guns, propane tanks, any type of aerosol cans, etc).

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Can Primo Moving unmount and mount TV’s2021-10-13T14:31:43-05:00

Unfortunately, licensed movers cannot drill in or out of walls due to liability issues. However, we can take the TV off the mount but we cannot unmount the TV mount from the wall.

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Can the movers arrange my furniture at my new home?2021-10-13T14:31:00-05:00

This is no problem at all! We can accommodate any requests on the spot regarding furniture placement.

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Is it possible to move during bad weather?2021-10-13T14:30:32-05:00

Yes! Our movers are prepared to move in most weather conditions. We are equipped with all necessary supplies to keep your things safe. In the event of extreme weather where it would be unsafe for our team to complete your move, you will be notified and your move will be rescheduled ASAP. To save time (and reduce costs) we recommend that you clear, or make paths in snow in preparation for our arrival. Please be aware that weather conditions may increase the total time to complete a move. However, our movers are trained to be as efficient as possible! If the movers need to stop the moving process because the weather conditions are too severe, that time will be off the hourly clock.

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Do you wrap items in plastic wrap?2021-10-13T14:29:51-05:00

We will always cover furniture with moving blankets once on the truck, for protection during transit. This standard way of moving will protect your items and will be the most time-efficient way of moving. However, many large furniture items are easier to pad and wrap before moving into the truck. Our goal is to be as efficient as possible! We always provide moving blankets and plastic wrap free of charge.

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Can Primo Moving disassemble and reassemble furniture?2021-10-13T14:29:10-05:00

Absolutely! We can disassemble and reassemble all furniture that is needed.

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Can Primo Moving disconnect and reconnect my appliances?2021-10-13T14:28:33-05:00

We can move the appliance(s) but we DO NOT unhook/reattach water lines for Washers, Fridges, or any other items that connect to water lines within your home.

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What is the best way to pack/prep my appliances for my move?2021-10-13T14:27:57-05:00

1.Please make sure that all appliances are dry, empty, and disconnected from any water, electrical, or gas connector. We will cover your appliances in moving blankets to prevent any scratching. Thawing out a freezer before our arrival is very important as it prevents leaking onto your other belongings!

2. Before moving day, your washer and dryer must be completely disconnected. All utility service supplies (gas, electric, water) must be shut off and disconnected from the washer and dryer before they are moved. This includes switching off any electric breakers and shutting off any gas supply valves behind gas dryers. When you disconnect the water supply behind the washer and dryer, the drain hose should be removed from its standpipe

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What is the best way to pack my things?2021-10-13T14:27:14-05:00

We recommend packing everything room by room & labeling your items. Mark anything breakable with a “fragile” marking, and keep these items separate so we can handle them with extra care.

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How should I pack my electronics?2021-10-13T14:26:22-05:00

When moving electronics (televisions, stereo systems, etc.) it is ideal to pack them in their original packaging. This will guarantee a snug fit. We also recommend marking electronics as fragile and setting them aside so we know to move them with extra care.

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What should I do before the movers arrive?2021-10-13T14:25:49-05:00

We highly recommend you focus on packing and organizing. Making sure everything is ready and fully packed will guarantee a smooth transition into your new home. This will also ensure that your move is as affordable as possible!

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Can Primo Moving pack up my items and supply the necessary packing materials?2021-10-13T14:25:21-05:00

Unfortunately not. However, check back with us soon!

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Can I leave things packed in my dressers?2021-10-13T14:24:41-05:00

We prefer anything inside of your dressers be packed inside boxes or bins. We do this as a precaution to ensure that both your dresser and our movers are safe!

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